Job Description

Be Part of a Global Brand's Canadian Growth Story!

Paris Baguette is on a mission to redefine the bakery cafe experience -- and we're growing fast. With a goal to open 1,000 cafes across the U.S. and 100 across Canada by 2030, we are one of the fastest-growing neighborhood bakery cafe brands in the world.

We're now bringing this momentum to Etobicoke with our newest location opening near Sherway Gardens in

August 2025

-- and we're looking for a

Front House Manager

to lead the charge!

This is more than a job -- it's a chance to be at the forefront of an international brand's expansion in Canada. You'll have the opportunity to build and lead a team from the ground up, shape the culture, and play a key role in delivering handcrafted baked goods, premium coffee, and warm hospitality to a vibrant and growing community.

If you're a leader with a passion for hospitality, operational excellence, and building something special, we want to meet you.

At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way. We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence. If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team!

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What We're Rising For

(Like our dough, we believe in rising to every occasion.)

As the Front House Manager you will help cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. You will be responsible for all aspects of cafe operations and floor management including food, beverage, equipment and property. You will facilitate fulfillment of cafe goals and company initiatives. As the General Manager, you must provide leadership and vision to the cafe staff in support of Paris Baguette's mission and values.

KNOWLEDGE AND RESPONSIBILITIES

Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions. Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues. Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company's goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets. Hires, trains and supports cafe management and cafe staff. Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary. Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards. Fosters high staff morale and effective performance management. Addresses cafe level HR and loss prevention issues by collaborating with the appropriate HR and LP support partners. Maintains an open door policy at all times and facilitates proper communication between all departments. Achieves and maintains overall guest service goals through their teams. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction. Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements. Develops and implements creative strategies to increases revenue. Increases catering sales revenue through effective management of sales initiatives and creates actionable and measurable sales deliverables. Provides consistent and superior food & beverage experience. Ensures compliance with all applicable occupational, health and safety regulations and laws. Creates an environment where safety comes first. Oversees Safety Program and assures company's safety policies are followed. Monitors cafe appearance and ensures problems are resolved expeditiously. Must become certified in the Paris Baguette specified food safety program within 30 days of employment. Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs. Other duties may be assigned.

WHAT YOU NEED TO HAVE

Bachelor's degree or equivalent preferred and a minimum of 2-3 years' general management. 2-3 years of progressive management experience with staff supervision required Relevant experience or equivalent combination of education and experience is also acceptable. Thorough knowledge of working POS register systems. Possess a high level of profit and loss capability, and sales and marketing skills and abilities. P&L capability and sales/marketing skills and abilities. Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio. Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships. Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment. Feedback is a gift! Ability to provide construction feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high performance standards. High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven. Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment. Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture. Available to travel to Moonachie, New Jersey, for a four-week training program in July 2025.

SWEET BENEFITS

Competitive compensation Free Cake for your Birthday Medical, Dental, Vision benefits Paid time off, paid Holidays High Performance Culture Career Growth With Cafe Opportunities
Job Type: Full-time

Pay: $48,000.00-$54,000.00 per year

Additional pay:

Bonus pay Commission pay
Benefits:

Company events Dental care Discounted or free food Extended health care On-site parking Store discount Vision care
Schedule:

Day shift Evening shift Monday to Friday Morning shift Weekends as needed
Application question(s):

Are you available to travel to Moonachie, New Jersey, for a four-week training program in July?
Language:

English (preferred)
Work Location: In person

Application deadline: 2025-06-15

Expected start date: 2025-06-30

Job Types: Full-time, Permanent

Pay: $48,000.00-$54,000.00 per year

Additional pay:

Bonus pay Tips
Benefits:

Company events Dental care Discounted or free food Extended health care On-site parking Store discount Vision care
Schedule:

8 hour shift Day shift Evening shift Monday to Friday Morning shift Weekends as needed
Application question(s):

Are you available to travel to Moonachie, New Jersey, for a four-week paid training (salary, travel and accommodation) program this July 2025?
Work Location: In person

Application deadline: 2025-06-15
Expected start date: 2025-06-30