Job Description

Job Overview

We are seeking a dedicated and organized Front Desk Manager to oversee the daily operations of our front desk team in a fast-paced environment. The ideal candidate will possess excellent customer support skills, ensuring that all patients and visitors receive a warm welcome and efficient service. This role is crucial in maintaining the smooth operation of our dental office, providing support to both staff and clients while managing administrative tasks effectively.

Responsibilities

Supervise and train front desk staff, ensuring adherence to office policies and procedures. Manage patient scheduling, confirming appointments, and handling cancellations efficiently. Maintain accurate patient records and files, ensuring confidentiality and compliance with regulations. Provide exceptional customer support by addressing inquiries and resolving issues promptly. Utilize Google Suite for managing schedules, communications, and documentation effectively. Ensure the front desk area is organized, welcoming, and equipped with necessary supplies. Implement phone etiquette standards for all incoming calls to enhance patient experience. Collaborate with dental professionals to streamline office operations and improve patient flow.

Qualifications

Proven experience as a Front Desk Manager or in a similar role within a dental or medical office setting is preferred. Strong organizational skills with the ability to multitask in a busy environment. Familiarity with dental office procedures and terminology is an advantage. Excellent phone etiquette and customer service skills are essential for this position. Proficient in using Google Suite applications for daily tasks and communication. Ability to work collaboratively within a team while also taking initiative when necessary. A positive attitude and professional demeanor are crucial for interacting with patients and staff alike.
Join our team as a Front Desk Manager where you can make a difference in our patients' experiences while contributing to the success of our practice!

Job Type: Full-time

Pay: $25.00-$40.00 per hour

Expected hours: No less than 40 per week

Additional pay:

Bonus pay Commission pay Overtime pay
Benefits:

Dental care Vision care
Schedule:

Monday to Friday Weekends as needed
Work Location: In person