Job Description

Start Your Journey With Us.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Four Points.

The recently renovated Four Points by Sheraton - Hamilton Stoney Creek is looking for an energetic and proactive individual to join our dynamic management team.

You will be expected to promote a positive image of the property, acting as an ambassador to the Marriott/Four Points by Sheraton brand when interacting with each and every guest.

Status:

Full Time

Hours:

Shifts will vary depending on operational requirements to include day and night shifts, weekends and holidays.

Position Description:

Assist the Front Office Manager with the daily function of the Front Office. Ensure Marriott standards are being met and the expectations of our guests are exceeded. Focusing on our Guest Satisfaction Scores and using failed opportunities to coach the team. Lead the team by example, with a strong focus on coaching to brand standards. Champion Marriott programs like Mobile Key, Mobile Check In, and Mobile Chat. Champion the Marriott Bonvoy Loyalty Program. Handle guest issues as they arise and follow through on any conflict resolution as needed. Assist the Front Office Manager and Director of Sales with revenue strategies and executions. Assist the Front Office Manager with disciplinary and coaching actions according to union policies, as well as hiring. Front Desk duties to be covered when needed. Maintains high visibility in public areas during peak times. Any other duties as assigned.

Qualifications:

Diploma or Degree in a Hospitality/Tourism related program. Two years in a management role, preferably Front Office. Proficient in Lightspeed or Opera PMS systems

a must.

Excellent Organizational Skills and attention to detail. Exceptional Guest Service skills. Multi-lingual, an asset.
Job Types: Full-time, Permanent

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Paid time off Vision care
Schedule:

10 hour shift 8 hour shift Evening shift Every Weekend
Ability to commute/relocate:

Hamilton, ON L8E 4W8: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience using Property Management Systems (PMS)?
Experience:

Leadership: 2 years (preferred) Marriott: 1 year (preferred) Front Desk: 2 years (required)
Language:

English (required)
Work Location: In person

Expected start date: 2025-06-15