Job Description

Calabogie Peaks

is a four-season country resort located on the shores of Calabogie Lake at the base of Dickson Mountain, 50 minutes from Ottawa.

This boutique Hotel is part of the Ascend Collection by Choice, including 25 recently renovated rooms, all of them with specific characteristics, 30 one-to-three-bedroom condo suites all at the base of the tallest ski resort in Ottawa Valley.

Cant Hooks restaurant offers a curated menu to enjoy breakfast, lunch and Dinner along with a warm lobby bar. Our Beach bar (opened during Summer) offer snacks and drinks, as well as rental of aquatic equipment,

Renowned as one of Ontario's leading destinations, the resort's country warmth and luxury are combined with limitless seasonal activities such as skiing, snowboarding, paddling, hiking and more.

An atmosphere of rustic charm reflects the property's natural scenic setting, and the building interiors are attractive and appointed with classic Canadiana furnishings.

All our associates are deeply involved with the local culture and actively looking for way to create memorable experiences for all our guests, living our values every day.

Calabogie Peaks Hotel

is looking for an enthusiastic, experienced and proactive

Front Desk Supervisor

Reporting to the Hotel General Manager or designated

Job Type

: Full-time, Permanent

Salary

: Competitive salary based on experience + benefits

Job Overview

The

Front Desk Supervisor

will be responsible for overseeing and coordinating the daily operations of the front desk and Housekeeping departments. This position requires exceptional customer service skills, strong leadership abilities, experience in Front desk and Housekeeping and service, and a keen attention to detail.

The Front Desk Supervisor

will ensure that guests receive an exceptional experience from all staff members, being responsible for all front desk agents, housekeepers, public areas and maintenance, All while working side-by-side with the Executive Chef and Food and Beverages Supervisor to deliver an unforgettable experience with each interaction.

Key Responsibilities

Guest Relations & Customer Service

Greet and welcome all guests with warmth and professionalism, ensuring a positive first and last impression as well as on each interaction during our guests' stay. Address guest inquiries, complaints, and concerns in a prompt, courteous, and professional manner. Act as a point of contact for VIP guests, ensuring the assignment and inspection of the rooms and amenities, and guaranteeing their needs are met, going above and beyond to create memorable experiences. Ensure accurate communication of guest preferences, special needs, and feedback to appropriate hotel staff.

Front Desk and Housekeeping operations

Supervise and manage daily operations of the Front desk, Public Areas, Laundry and Housekeeping departments, including overseeing shifts and delegating tasks to the Staff Ensure all room departments are following standard operating procedures for each service, including attending phone calls, managing reservations, brand standards, schedules, payroll control and inventories. Monitor and ensure the accuracy of reservations, room assignaments, guests' folios and rates, cleaning of rooms, ensuring a preventive and corrective maintenance of all rooms and public spaces. Maintain inventory and stock of Linens, Terry, stationery, room equipment, etc. to guarantee a correct PAR stock and control. Producing monthly inventories and control of all ordering.

Team Leadership & Training

Lead, motivate, and mentor all rooms staff, ensuring they maintain high levels of professionalism and customer service. Provide training and continuous development to all Front Desk agents and room attendants on hotel policies, systems, and guest service expectations. Evaluate staff performance and provide constructive feedback to each team member. Schedule all Front Desk, Room attendant, Houseperson, Maintenance and public areas staff and manage shift assignments to ensure adequate coverage at all times, and be responsible for payroll costs control.

Communication & Coordination

Act as a liaison between the Front Desk and Housekeeping departments and other related departments (Kitchen, F&B, Revenue Management, Marketing, Catering and Banquets, etc.) to ensure seamless guest service. Communicate and resolve issues with guests or other departments in a timely and effective manner. Handle guest requests for special accommodations, restrictions, allergies and request, working closely with the F&B, kitchen and other departments.

Administrative & Reporting

Assist in the preparation of daily, weekly, and monthly reports on revenue, occupancy, reservations, no shows, deposits, payments, AR, discounts, expenses, payroll, Brand Standard, guest complaints, and guest satisfaction. Track guest feedback and implement strategies for improvement in all areas as guest satisfaction, Front desk departments, Operations, and customer service. Ensure compliance with hotel policies, procedures, and safety standards.

Qualifications & Skills

Education

: High School Diploma required; Post-secondary education in Hospitality Management or related field is an asset.

Experience

: Minimum of 2-3 years of experience as Hotel Front desk Supervisor and/or Housekeeping Supervisor, with at least 1 year experience in managerial activities.

Skills

: Strong leadership and team management abilities. Excellent written and verbal communication skills. Ability to multitask and handle high-pressure situations. Strong problem-solving and conflict resolution skills. Proficient in Property Management Systems (PMS), Microsoft Office Suite, and basic accounting procedures, experience in Choice systems is an asset Knowledge of Health and Safety, WHMIS, Brand standards and Central reservations is desired.

Personal Attributes

: Friendly, approachable, and professional demeanour. Professional appearance, been an example in punctuality, attendance, personal Hygiene and Customer Service Strong attention to detail and organizational skills. Flexible and adaptable to changing environments and guest needs. Ability to work evenings, weekends, and holidays as required.

Working Conditions

This position requires the ability to work shifts, including evenings, weekends, and holidays. The role will require standing for long periods and assisting guests with luggage or other physical tasks when necessary. This is a fast-paced environment requiring excellent time management and the ability to manage multiple responsibilities at once.

Benefits

Competitive salary. Employee discounts on hotel stays, dining, and activities. Opportunities for career growth and development. Access to hotel facilities, including recreational amenities. In Housing (with cost) options for the ideal candidate.
Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

Casual dress Company events Discounted or free food On-site gym
Schedule:

Day shift Evening shift Night shift
Ability to commute/relocate:

Calabogie, ON: reliably commute or plan to relocate before starting work (preferred)
Education:

Bachelor's Degree (preferred)
Experience:

Front desk management: 1 year (required)
Location:

Calabogie, ON (preferred)
Work Location: In person