Job Description

At Corten Fitness, we are redefining the health and wellness experience in the GTA. As a Concierge Representative, you will be the face of our club, creating a welcoming and luxurious environment for our members and guests. Your role is pivotal in delivering the personalized, inspiring service that sets Corten apart.

About Us Before we built CORTEN, first we imagined it. We dreamed of creating a club that was luxurious, inviting, compelling, and inspiring. The result is an experience like no other in the GTA.

THE BEST PEOPLE: Our trainers, instructors, and staff are tops in the industry, and they are the heartbeat of the experience we offer. We reward their commitment with ongoing training and development and recognize them as the stars they are.

THE BEST EQUIPMENT: From padded floors in the Yoga studio to the best technology in the training gym, you will discover we are a fitness/wellness haven in Oakville.

THE BEST EXPERIENCE: CORTEN design sets a new standard for health clubs; every facet of the club has been curated to create a shangri-ahhh experience.

Key Responsibilities

Warm and Professional Welcome: Greet all members and guests with a genuine smile and positive energy. Handle check-ins, guest inquiries, and new member sign-ups efficiently, ensuring each interaction reflects the Corten standard of excellence.

Member Experience Excellence: Anticipate member needs, resolve concerns promptly, and exceed expectations by delivering personalized solutions and creating moments of delight.

Communication and Assistance: Serve as the primary source of information for members, providing details about classes, equipment, amenities, and club events. Respond to inquiries in a clear, concise, and courteous manner.

Administrative Duties: Manage member reservations, check attendance for classes, process payments, and maintain accurate records of member information and billing.

Collaboration Across Teams: Work closely with instructors, trainers, and other staff to accommodate member requests, manage schedules, and deliver a seamless experience.

Problem Solving and Complaint Resolution: Address member concerns promptly and professionally within the scope of your abilities. Respectfully handing off issues or concerns to the General Manager when escalation Is necessary. Follow through to ensure resolution, leveraging knowledge of club policies and services.

Adherence to Corten Standards: Uphold our commitment to luxury, health, and wellness by maintaining the club's pristine appearance and delivering consistent, exceptional service.

Qualifications and Skills

Education: High school diploma or equivalent required; training in hospitality or customer service preferred.

Experience: Previous experience in a customer-facing role, preferably in hospitality, fitness, or luxury service industries.

Skills and Abilities:

o Exceptional communication and interpersonal skills.

o Strong organizational abilities and attention to detail.

o Proficiency in managing member systems and general computer applications.

o Ability to multitask and resolve issues in a fast-paced environment.

o Fluency in English required; additional languages are a plus.

Why Join Corten Fitness?

At Corten Fitness, we believe in creating an inspiring environment for both our members and our team. As a Concierge Representative, you will be part of a supportive community dedicated to health, wellness, and personal growth. You will work alongside the best in the industry, receive competitive pay in a state-of-the-art facility, delivering an experience that redefines fitness.

Apply Today If you are passionate about delivering exceptional guest experiences and thrive in a luxurious, wellness-focused environment, we invite you to apply for this rewarding position at Corten Fitness.

Job Type: Full-time

Pay: From $17.60 per hour

Benefits:

On-site parking
Ability to commute/relocate:

Oakville, ON L6H 4L2: reliably commute or plan to relocate before starting work (required)
Experience:

Front desk: 1 year (preferred)
Work Location: In person