Job Description

Job description

The Guest Services Representative will assist each of our Guests in a friendly, efficient, professional manner in all guest services related functions. To maintain a high standard of service and hospitality at all times

Flexibility with working overnight shifts on weekdays, weekends and holidays.

- Preference given to candidates with Marriott systems experience, such as Lightspeed, Marsha or GXP

Verifies accuracy of Front Desk Agents' transactions and making corrections if necessary.

Completing daily revenue audits, posting transactions, performing end-of-day procedures,

compiling and running statistical reports for all departments, system backups and transfer of

information into Accounting system.

Monitors customer accounts to insure adherence to hotel credit limits by completing high

balance report and verifies accuracy of registration information.

Provides quality service to the customer by responding to their requests promptly, efficiently,

and courteously during check-in, check-out, and throughout stay.

Registers, processes, and greets customer promptly, welcoming him/her to the hotel.

Assist in pre-registration and blocking reservations

Confirming, at check-in, the method of payment and at check-out, that full payment has been made.

Make room moves where appropriate and providing room tours upon request.

Arranges for special services requested by the customer.

Arranges fulfillment of customer services by working with housekeeping, reservations.

Stays current with developments in the hotel by reviewing the communication log book each

shift; updates log book for next shift.

Stay up-to date on room rates, packages, discounts, road directions, major attractions and common local destinations as well as services and facilities' hours of operation

Minimizes loss of revenue by adhering to all established credit and inventory control

Procedures.

Insures all customers establish credit upon check-in.

Improves timeliness of cash flow by adhering to all established credit and inventory control

procedures.

Verifies all information on reservations check-in; name, address, method of payment, etc.

Retrieves proper name and address verification and proper approval codes for cash and credit

card paying customers.

Increases revenues by offering customers upgraded rooms and promoting hotel amenities and

outlets.

An open line of communication with the Housekeeping and Maintenance Team.

Maintains a favorable working relationship with all other company employees to foster and

promote a cooperative and harmonious working environment.

Notify housekeeping of late departures, early arrival, special requests and day rooms Report any unusual occurrences or requests to your Team Leader or Guest Services Manager

Maintain the orderliness and cleanliness of the Front Desk and Heart of House. Monitor the neatness of the lobby.

JOB REQUIREMENTS:

Flexibility with working overnight shifts on weekdays, weekends and holidays.

Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment

Previous Hotel experience is ideal

Excellent interpersonal skills /Customer focused and detail oriented.

Organizational skills, ability to multi-task with strong analytical and problem solving skills.

Professionalism and reliability.

Excellent communications skills

Excellent attention to detail

Knowledge of computers and cash handling experience an asset

Professional attitude and appearance

Must be a team player

High school graduate, Post-secondary studies/diploma an asset.

Job Types: Full-time, Permanent

Pay: $21.68 per hour

Additional pay:

Bonus pay Tips
Benefits:

Dental care Extended health care RRSP match Vision care
Schedule:

8 hour shift Day shift Evening shift Every Weekend Holidays Weekends as needed
Experience:

Customer service: 1 year (preferred) Hotel Front Desk: 1 year (preferred)
Work Location: In person