Job Description

Patient Experience Coordinator / Front Desk Receptionist

Niagara Health & Rehab Centre is seeking a Full time Patient Experience Coordinator (PEC) to join our multidisciplinary practice in St. Catharines. Our award-winning team is dedicated to working together to create a welcoming environment for all. Our mission is to help our patients and clients feel their best, to get back to doing what they love!

Reporting to the Clinic Co-Owners and the Patient Experience Lead, you will be joining an administrative team that is responsible for creating a strong relationship between our clinic practitioners and patients. Using exceptional customer service and multitasking skills, the PEC role provides administrative support and maintains clinic flow in a friendly, enthusiastic and professional manner.

About Us:

NHRC is currently a ~ 7000 square foot facility dedicated to providing our patients and clients the best evidence-informed care available. By incorporating treatment areas, state of the art technology and a fully equipped gym space for training and rehab, NHRC is able to assess, treat and rehabilitate virtually any musculoskeletal injury.

Our Services:

Physiotherapy Pelvic Physiotherapy Chiropractic Massage Therapy Concussion Management Acupuncture Holistic Nutrition Strength & Conditioning Personal Training Advanced Gait Assessment
Primary Responsibilities:

Optimizing the patient experience by demonstrating exceptional customer service skills with every interaction Answering telephone and e-mail inquiries, greeting patients and guests upon arrival, and responding to questions and concerns courteously and efficiently Booking patient appointments, collecting intake information and utilizing practitioner schedules Collecting payments and submitting to third-party payors such as Extended Health Care providers Working collaboratively within our administrative team by being friendly, coachable, dependable and positive Supporting a team of 15+ clinical staff, with administrative matters
Qualifications:

Post-secondary diploma/certificate in office or medical administration - or - equivalent work experience Excellent customer service and telephone skills Strong written communication Ability to comfortably use the computer and web-based applications, while on the phone Experience in a physiotherapy clinic or other clinical environment is an asset Ability to work in a team environment and complete tasks efficiently Ability to multitask, maintaining composure and a positive demeanor - particularly during peak busy times in clinic
Our ideal candidate is someone who is:

Outgoing Empathetic Adaptable A multitasker Team-oriented Engaging and approachable Organized Patient Passionate Fun Enjoys a fast paced environment
Job Type: Full time, permanent (40 hours/week)

Location: In-person

Salary: $18.00 per hour

Schedule:

Our clinic is open during the week from 8am to 7pm, and on Saturdays from 8am-2pm. Availability to work a variety of morning, afternoon or evening shifts is an asset.
Perks:

Company-sponsored team-building events and socials On-site gym On-site parking Paid time off
Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

On-site gym On-site parking Paid time off
Work Location: In person