Job Description

JOB SUMMARY - The Front Desk Receptionist is responsible for greeting clients, answering phones, booking appointments, filing and taking payments. He/she is also responsible for implementing Block customer service and public relations programs, office procedures, and reporting systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Practices excellent client service techniques to maximize the number of new and returning clients, not limited to but including contacting prior clients through the company Prior Client Calling Program as directed.

Completes the required documentation for Efile and Cash Back service and delivers these services according to company procedures

Collects all payments according to current company policy and procedures

Reviews the status of COD, Hold & Drop-Off returns on an ongoing basis, following up with clients as necessary.

Answers questions or handles inquiries from clients and other Block associates, in person or on the phone and conducts any necessary research that may be required to provide complete and accurate responses.

Assist other associates in the office in a team environment as required for the purpose of enhancing the client experience.

Performs other duties as assigned.

QUALIFICATIONS -

Proficiency in the English language - both oral and written.

Proven customer service skills.

Effective verbal and written communications skills, detail-oriented, organizational.

Understanding and previous use of a Windows-based computer system.

Ability to work both independently and to support team-based initiatives, as required.

Job Types: Part-time, Seasonal
Contract length: 2 months

Pay: $16.00 per hour

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person