Job Description

Bump Physio & Co is hiring! We are looking for an outgoing, knowledgeable, front-end client experience coordinator to join our New Westminster Team! Are you someone who is loyal, looking for a rewarding long-term position, and want to grow with an amazing company? If you are looking to support a group of fun-loving therapists whose mission is to empower women through health -- we'd love to hear from you!

CLIENT EXPERIENCE COORDINATOR

KEY RESULTS:

To provide an exceptional client care experience from their first point of contact with Bump Physio and to continue to nurture, develop and grow client relationships.

KEY OBJECTIVES:

Anticipate client's needs

Oversee, coordinate, schedule and execute all aspects of the client's rehabilitation journey

Client retention and acquisition

Ensure treatment plan objectives are met

KEY RESPONSIBILITIES:

Greeting clients when they enter and exit the clinic

Coordinate, confirm, plan, respond and anticipate client's scheduling needs and requests

Manage all appointment bookings, cancellations and booking out plan of care in advance following the therapist's treatment plan

Liase with other health care professionals as it relates to client's needs

Responds to client concerns, complaints and questions by actively listening and with empathy

Answering calls, text and emails in a timely, friendly and empathetic manner

Taking client payments: cash management, e-transfer and 3rd party payer submissions

Light cleaning & organizing duties & laundry

Ability to be personable, responsible, demonstrate unsolicited initiative and grace with all members of the team, vendors and clients.

Can have funny, silly, uncomfortable and awkward conversations with respect and ease.

REQUIREMENTS:

PERSONABLE: You must be friendly and possess strong customer service/client relation skills.

EMPATHETIC: Ability to discuss sensitive information in a caring and relatable way

STRONG COMMUNICATOR: You must possess exceptional written and verbal communication skills.

FUN: You enjoy life and can find the humour and silliness in your day to day

TAKES INITIATIVE: You see beyond an immediate task list. You anticipate and remember.

ADEPT AT TECHNOLOGY: Must be able to navigate multiple computer software programs and platforms

FAST THINKER: Ability to think and respond quickly and appropriate to diverse situations and problem solve as you go

FLEXIBLE: Must be able to work flexible hours, including evenings, weekends and cover shifts at short notice. Successful applicant must be able to work at both our Langley and Port Moody location dependent on business needs.

RELIABLE: Must be a team player and work as part of team. Regularly attends all scheduled shifts as mutually agreed upon.

At Bump Physio & Co., our vision is to inspire social change and improve access to quality pelvic health and pre and postnatal care for all. Successful team members are empathetic, have innate initiative, possess a collective growth mindset and are always striving for exceptional client care.

Salary: $19.00-$20.00 per hour

Job Types: Part-time, Casual

Job Types: Part-time, Casual

Pay: $19.00-$20.00 per hour

Benefits:

Casual dress Company events Flexible schedule Wellness program
Schedule:

Day shift Evening shift Monday to Friday
Application question(s):

We require someone to have at least 2 years previous administrative experience and are able to be flexible to work a mix of days and evenings. Do you meet these requirements?
Education:

Secondary School (preferred)
Work Location: In person