Job Description

ACT Physiotherapy and Health Services, located in the heart of Downtown Milton, is seeking a highly motivated and organized individual to join our dynamic team as an Office Administrator/Receptionist. This is a fantastic opportunity for a proactive, customer-focused individual who thrives in a fast-paced, high-energy environment.

Key Responsibilities:

Patient Management: Check-in and check-out patients. Appointment Scheduling: Book appointments both over the phone and in-person. Communication: Handle phone calls, emails, and faxes, liaising with patients, insurance companies, and physician offices in a professional manner. Billing & Insurance: Process billing for third-party providers, including WSIB and motor vehicle insurance, as well as manage accounts receivable and collections. Treatment Plan Management: Keep track of approvals and denials for treatment plans, ensuring all documentation is up to date. Helping business growth with the planning and taking marketing initiative. Administrative Support: Perform general office tasks such as laundry and housekeeping to maintain a clean and welcoming clinic environment. Customer Service Excellence: Strive to provide an exceptional experience for every patient, ensuring satisfaction and a high level of care throughout their visit.

Key Qualifications:

Proven ability to deliver outstanding customer service with a positive attitude. Excellent phone manners and interpersonal skills, with the ability to build rapport quickly. Strong organizational skills, with the ability to multitask and work under pressure in a fast-paced setting. Proficient with computers, including email, scheduling software, and Microsoft Office. Self-motivated and capable of working independently while supporting the broader team and working on external and internal marketing initiatives. Experience in marketing is preferred*
Experience in a busy medical or rehabilitation clinic environment is highly desirable.*

Why Join Us?

This role is crucial to keeping the appointment schedule full and enhancing the clinic's productivity while maintaining top-tier customer service. Enjoy a collaborative, supportive environment where your contributions directly impact the success of the practice. This is an excellent opportunity for individuals passionate about healthcare and customer service to grow and thrive in a fast-paced clinic setting. If you are someone who loves working with people and is eager to contribute to a positive work environment, we would love to hear from you!
Job Types: Full-time, Permanent

Pay: $17.00-$25.00 per hour

Flexible language requirement:

French not required
Schedule:

Day shift Evening shift Monday to Friday Weekends as needed
Experience:

Medical Office: 1 year (preferred) Marketing: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: In person