Job Description

Important Application Requirements -- Please Read Before Applying

Only candidates who currently live in Calgary or who are actively relocating to Calgary will be considered.

Applications from out-of-province or international candidates

will not be reviewed

.

Additionally,

previous medical office experience is required

for this role.
Experience in

ophthalmology or dermatology is strongly preferred

and will be considered a significant asset.

About Us

Busy, multi-physician ophthalmology and dermatology clinic providing both surgical and medical care. We operate in a fast-paced environment with high patient volumes and extended wait times, and we take pride in delivering a professional, organized, and compassionate patient experience.

We are looking for a

Front Desk / Administrative Assistant

who brings positive energy, calmness, and strong critical-thinking skills to support both patients and the clinic team.

What Success Looks Like

This position involves interaction with a wide range of patients -- from young children to seniors -- many of whom are anxious, frustrated, or experiencing vision- or skin-related concerns.

For this reason, we require someone who is:

Calm, cool, and collected under pressure

Able to manage

high-stress and high-volume environments

without becoming flustered Comfortable navigating

long wait times

and supporting patients through them Skilled in

de-escalation

, maintaining professionalism when patients are upset Able to balance empathy with clear boundaries Naturally

kind, patient, and tactful

in emotionally charged situations Able to think critically and respond appropriately when problems arise
This is essential for success in the role.

Position Overview

As the first point of contact for patients, you will ensure a welcoming and efficient experience from check-in to check-out. You will coordinate appointments, assist with documentation, and help maintain smooth patient flow throughout the clinic.

Patient Reception & Communication

Greet patients warmly and professionally Navigate patient emotions with

tact, patience, and empathy

, especially during busy periods Support patient flow and provide updates as needed

Scheduling & Coordination

Book appointments, diagnostics, referrals, and follow-ups Communicate with external medical offices Manage complex physician schedules accurately

Administrative Duties

Enter and maintain patient data in

Accuro EMR

(preferred but not required) Process payments, invoices, and receipts Prepare charts, scan/upload documents, and support dermatology & ophthalmology workflows Maintain confidentiality and accuracy at all times

Required Qualifications

Minimum 2 years of medical office or specialist clinic experience

Ability to remain

calm, composed, and solution-oriented

under pressure Strong

critical-thinking and problem-solving

abilities Excellent communication and customer-service skills High attention to detail and accuracy Comfort working in a fast-paced, high-volume clinic

Strongly Preferred

Experience in

ophthalmology and/or dermatology

Experience with

Accuro EMR

Understanding of referral workflows and medical terminology Experience supporting multiple physicians with varying schedules and workflow

Schedule

Full-time (open to consider part-time & casual) - permanent

Monday to Friday (occasional Saturdays) 40 hours per week On-site only

Compensation & Benefits

$20.00-$26.00 per hour

, depending on experience Extended health and dental benefits Vision care Paid time off On-site parking Supportive, team-oriented work environment

How to Apply

Please submit your

resume and cover letter

.
Only candidates who meet the above requirements and are selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Flexible schedule On-site gym On-site parking Paid time off Vision care
Application question(s):

Are you currently living in Calgary, Alberta, or actively relocating to Calgary within the next 30 days?
Yes, I live in Calgary

Yes, I am relocating to Calgary within 30 days

No

How many years of experience do you have working in a medical office or specialist clinic (not retail or general customer service)?
0 years

Less than 1 year

1-2 years

3+ years

This role involves high patient volumes, extended wait times, and managing emotional patients. Briefly describe a time you had to stay calm under pressure and de-escalate a difficult situation. What steps did you take?
Experience:

Medical office: 2 years (preferred)
Work Location: In person