Job Description

About Us - Why We Exist

At the

Canadian Association of Medical Aesthetics (CAMA)

and our mission is to make medical aesthetics

accessible, safe, and empowering

for every patient and practitioner.

We exist to

elevate standards of care

, provide evidence-based education, and ensure that every patient walking through our doors experiences compassion, professionalism, and excellence.

We believe that confidence transforms lives -- and that begins with how every patient is welcomed, guided, and cared for. Our front desk team plays a vital role in shaping that first impression and creating an experience that feels personal, uplifting, and memorable.

Position Overview

We are seeking a

friendly, organized, and highly motivated Front Desk Medical Administrator

who will serve as the heart of our clinic. You'll be the first voice patients hear and the first smile they see -- ensuring every interaction reflects our commitment to care and quality.

This role is ideal for someone who takes pride in helping others, thrives in a fast-paced environment, and wants to grow within a respected national organization in medical aesthetics.

Key Responsibilities

Answer incoming calls and follow up with new patient leads promptly and professionally Convert new inquiries into booked appointments through empathetic and confident communication Manage bookings and appointment schedules across multiple clinic locations Send appointment confirmations, reminders, and pre-visit instructions Greet and check in patients warmly, ensuring they feel valued and cared for Handle rescheduling, cancellations, and follow-ups efficiently Collaborate with clinical staff to ensure smooth daily operations Maintain accurate and up-to-date patient records Track appointment and lead metrics to support ongoing service improvements

Qualifications

1-3 years of experience in a front desk, medical receptionist, or patient care coordination role (medical aesthetics or healthcare preferred) Comfortable and confident on the phone, with excellent verbal communication skills Strong time management and multitasking abilities Tech-savvy with experience in scheduling or CRM systems Positive, professional, and compassionate in all interactions Detail-oriented, reliable, and self-motivated Passionate about helping others and contributing to a mission-driven organization

What We Offer

Competitive hourly pay ($20-$22/hour, based on experience) Health benefits eligibility after 3-month probation Comprehensive training and professional development Supportive, collaborative work environment Opportunity for long-term growth in the medical aesthetics field Be part of a mission-driven organization that's reshaping how Canadians experience confidence and care

Schedule

Monday to Friday Weekends as needed

Join a team that believes in care beyond appearance -- where every interaction, every call, and every patient moment contributes to changing lives.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Benefits:

Extended health care
Work Location: In person