Job Description

As Sundance Lodge Front Desk Manager you are passionate about excellent Guest Service, you will bring leadership to the Front Desk Team with your experience and professionalism and embrace all aspects of being part of our team in the magnificent mountain resort municipality of Sun Peaks.

Duties

Greet and welcome guests and lobby visitors in a friendly and professional manner
Manage and supervise front desk staff including night audit, overseeing scheduling, training and strategize staff absences
Handle guest check-ins and check-outs efficiently
Answer incoming phone calls, emails, in-person enquiries in a professional manner
Resolve guest complaints or issues in a timely and satisfactory manner.
Ensure the front desk area is clean, organized and well-maintained
Co-ordinate with other departments to ensure smooth operations and guest satisfaction
Monitor and maintain inventory of office supplies, guest amenities, in-room supplies
Assist with billing and invoicing processes
Assist with group accounts including data input, rooming strategies, meals and porterage
Assist with wholesale bookings
Assist with rate loading, room inventory management and waitlists
Other tasks as required
Requirements:

Over 3 years previous experience working in a front desk or guest services role
Supervisory experience
*Revenue management or social marketing competency an asset.

Strong customer service skills with the ability to handle difficult situations diplomatically
Excellent communication skills, both verbal and written
Proficient in using phone systems and computer software applications
Knowledge of hotel operations and hospitality industry practices including OTAs, wholesale industry and Group Tour
Bilingual or multilingual proficiency is a plus
Ability to multitask and prioritize tasks effectively
Strong organizational skills with attention to detail
Legally permitted to work in Canada
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Front Desk Manager and be part of creating memorable experiences for our guests.

Please note that only qualified candidates will be contacted for an interview.

This position does not provide accommodation. Sun Peaks is located approximately 65km north east of Kamloops. This position does not allow for work from home, employees must be able to access Sun Peaks for work.

Job Type: Full-time

Pay: $25.00-$27.00 per hour

Experience:

Hotel: 3 years (required)
Work Location: In person