Job Description

Overview

We are seeking a professional and personable Front Desk Manager to oversee the front office operations of our martial arts club. The ideal candidate will be responsible for delivering exceptional guest services, managing front desk staff, and ensuring smooth daily operations. This role is vital in creating a welcoming environment for athletes, parents and guests and maintaining high standards of club spirit.

Duties

Greet members and athletes upon arrival and check them in efficiently and front desk software Manage ordering, registration, account changes with professionalism and attention to detail Oversee the daily operations of the coaching team Handle member inquiries, complaints, and special requests with excellent customer service skills Maintain accurate records of member information, billing, and payments Ensure the front desk area is clean, organized, and welcoming at all times Coordinate with main office and executive director to ensure member satisfaction Implement policies related to membership, martial arts protocol and programming

Skills

Strong customer service orientation with excellent phone etiquette and communication skills Multilingual or bilingual abilities are a significant advantage for serving diverse guests Problem solving skills strong initiative Community Centred spirit Ability to handle stressful situations calmly and diplomatically Attention to detail with organizational skills to manage members
This position offers an opportunity to be a key part of our team by providing outstanding service in a dynamic environment. We value professionalism, enthusiasm, and dedication to creating memorable experiences.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 10 - 15 per week

Work Location: In person