Job Description

JOB DESCRIPTION

FRONT DESK MANAGER - Pre-Opening

Hampton Inn by Hilton Calgary Downtown

Opening Fall 2025 | Managed by Triple One Properties Ltd.

Join the team for an exciting pre-opening journey as we prepare to launch the Hampton Inn by Hilton Calgary Downtown! We are looking for a motivated and guest-focused Front Desk Manager to oversee our Front Office operations. This role plays a pivotal part in ensuring smooth daily operations and delivering the signature Hamptonality service experience in Calgary's vibrant downtown core.

Key Responsibilities

Front Office Operations

Oversee daily front desk, bell, and valet operations to ensure exceptional service delivery. Maintain Hilton brand standards across all guest touchpoints. Monitor room inventory, reservations flow, and VIP guest arrangements in collaboration with the Housekeeping teams. Ensure adequate coverage for all shifts, including evenings, weekends, and holidays

Team Leadership & Training

Recruit, train, schedule, and supervise front desk agents, bellmen, and valet staff. Provide coaching, feedback, and performance evaluations to support professional growth. Foster a positive and motivated team environment built on teamwork and Hamptonality values.

Guest Engagement

Act as the primary point of contact for guest concerns, resolving issues promptly and effectively. Ensure all guests receive a warm welcome, professional assistance, and smooth check-in/check-out experiences. Anticipate guest needs, ensuring a personalized and memorable stay.

Financial & Administrative Duties

Monitor and reconcile front desk transactions, cash handling, and credit card processes. Prepare operational reports, staffing schedules, and payroll summaries for review by the Director of Operations. Assist in forecasting labor costs, departmental budgets, and expense management.

Collaboration & Support

Coordinate closely with Housekeeping, Engineering, and Food Service to ensure smooth service delivery. Support sales efforts by assisting with guestroom blocks, group arrivals, and VIP coordination. Participate actively in pre-opening initiatives, including systems setup, P+P development, and team orientation.

General Responsibilities

Ensure compliance with safety, security, and emergency procedures. Uphold Hilton's brand standards at all times. Perform any other duties as may be assigned by the Director of Operations.

Qualifications & Requirements

Education:

High School Diploma required; post-secondary education in Hospitality Management preferred.

Skills & Experience:

Minimum 2 years of supervisory experience in Front Office or Guest Services, preferably within a hotel environment. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience with Hilton systems (OnQ PMS, PEP) is an asset. Strong organizational and problem-solving skills with attention to detail. Excellent communication and interpersonal skills.

Personal Attributes:

Energetic, approachable, and a natural leader. Able to remain calm under pressure and resolve conflicts with professionalism. Flexible availability for varied schedules, including evenings, weekends, and holidays.

Physical Requirements:

Must be able to stand for extended periods and move throughout the hotel. Ability to lift up to 25 lbs occasionally.

Why Join Us?

This is a rare opportunity to be part of something special from the ground up. At Hampton Inn by Hilton Calgary Downtown, we value teamwork, innovation, and exceptional service. If you are passionate about hospitality and eager to lead a dynamic team, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: $60,000.00 per year

Benefits:

Dental care Vision care
Experience:

Hospitality: 2 years (required)
Licence/Certification:

Class 5 Licence (required)
Work Location: In person