Schedule: Full-time | Monday to Friday | 3:00 PM to 11:00 PM
Be the heart of a home away from home.
At
Larga
, we provide compassionate lodging and care to guests from the Northwest Territories and Nunavut traveling to Edmonton for medical treatment. Our
Patient Services Representatives (PSRs)
are the first and last face our guests see -- offering a warm welcome, reliable support, and a reassuring presence throughout their stay.If you're someone who thrives in fast-paced, guest-facing roles, values respectful teamwork, and brings empathy to everything you do -- we want to meet you.
to the facility, policies, and routine; help them feel at home
Provide consistent, professional
customer service
to guests and their escorts
Coordinate transportation
: ensure guests are ready for appointments, liaise with dispatch, and support last-minute travel changes after hours
Respond to emergencies
by contacting EPS, ambulance, or on-call leadership as needed
Manage room charts and logs: arrivals, discharges, guest movements, trip sheets, and admissions
Answer phones, distribute mail, maintain guest key system, and back up the Larga computer system
Ensure front desk and common areas are clean and organized: light tidying, vacuuming, and garbage removal
Monitor guest safety after hours and assist in enforcing rules discreetly and respectfully
Tag and report broken equipment, unsafe items, or unusual incidents
Arrange travel accommodations after hours
Support
guest service departments
by covering Patient Care Coordinators during vacation/sick time
Complete timesheets, admin tasks, and contribute to the communication log
Attend safety and team meetings and follow all Larga policies and procedures
What We're Looking For
1-2 years of experience
in a customer service or administrative role
Strong interpersonal skills and a calm, compassionate presence
Excellent judgment, with the ability to make quick decisions and know when to escalate
Ability to maintain confidentiality and professionalism in emotionally sensitive situations
Self-motivated, organized, and capable of prioritizing in a fast-paced setting
Fluent in English (written and verbal)
Must pass an
annual medical exam
and
Vulnerable Sector Check
Able to work rotating schedules including evenings and weekends
Preferred (but not required):
Knowledge of Indigenous cultures and/or languages
Previous experience supporting guests in sensitive situations (such as de-escalation, conflict resolution, or crisis management)
WHMIS, Emergency Response, Fire Extinguisher, First Aid/CPR, Non-Violent Crisis Intervention
Familiarity with regional travel policies
Microsoft Office (Word, Excel, Forms)
Nomadis
Outlook
What We Offer
Full Benefits
- Medical, dental, and vision after 3 months
Company RRSP Contributions
- We invest in your future after 6 months
Wellness Credits
- For your physical and mental well-being
Discounted Staff Meals
- Enjoy fresh, home-style meals at a reduced rate
Supportive Team Culture
- You'll never face a challenge alone
Meaningful Work
- Make a difference for people navigating medical travel far from home
Our Values
Authenticity
- Be real. Act with integrity.
Courage
- Do what's right, even when it's hard.
Kindness
- Act with care and compassion.
Tradition
- Honour our roots and respect Indigenous ways.
If you're ready to bring warmth and professionalism to a role that truly matters, apply today.
Your voice and compassion will help our guests feel safe, respected, and supported -- every step of the way.
Casual dress
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Vision care
Wellness program
Work Location: In person
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