Job Description

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.


The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About the Hotel:

Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide! Boasting 451 rooms and owned by Easton's Group of Hotels , we're just minutes from Pearson Airport. Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space.

Benefits:

Health, Vision, and Dental Coverage Wellness Days Employee Social Events On-Site Parking Deferred Profit-Sharing Plan Onsite Gym/Pool Career Development Hotel Discounts at IHG

Overview:

Join our team at Holiday Inn Toronto International Airport as a Guest Services Representative! Bring your exceptional guest service skills and hotel front desk experience to create memorable stays for our guests.

What you will be doing?

Welcomes guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks. Issue, control, and release guest safe deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Promote teamwork and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. In carrying out your duties you will follow all Company and Brand Standards.

What are the requirements this role?

Friendly & hospitality focused. High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred. Must speak fluent English. Other languages preferred. This job requires the ability to perform the following: + Frequently standing up behind the desk and front office area
+ Remain stationary for extended periods.
+ Carrying or lifting items weighing up to 50 pounds
+ Handling objects, products, and computer equipment
+ Use a keyboard to operate various property management and reservations systems, etc
Other: + Communication skills are utilized a significant amount of time when interacting with guests and employees.
+ Reading and writing abilities are utilized often.
+ Basic math skills are used frequently.
+ Problem-solving, reasoning, motivating, and training abilities are often used.
+ May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job