Job Description

Title: Front Desk Staff (Casual)

Location: Victoria West Community Centre

Rate of Pay: $21.00/hour plus 4% vacation pay

Hours of Duty:

Casual. Provides coverage for varying hours of operation at the Centre. Hours may vary to cover operational requirements and include evening and weekend work.

Summary of Position:

The incumbent provides front line customer service to Community Centre users, providing facility and program information to the public, program registration services using the online registration system, general supervision of the Centre during program operation, and other administrative duties as assigned.

Primary Duties and Responsibilities:

Greets and directs members of the public and provides information in person, by phone and email Handles program registration and processing transactions utilizing registration system, and keeps records of all financial transactions Provides general administrative duties as assigned: data entry, photocopying, filing, checking voicemail, taking messages, maintaining incident and accident reports when required, and providing general building supervision and cleaning to ensure the safety of patrons Responsible for securing the Community Centre at closing Observe the policy, procedures and practices of the Victoria West Community Association May be assigned other duties as required

Certifications:

Current certification in Standard First Aid and CPR Level C Current Criminal Record Check

Required Knowledge, Skills and Abilities:

Excellent customer service and public relations skills Computer Skills including MS Office, Internet Applications, basic accounting skills Well organized and able to prioritize work Ability to maintain accurate records Maintains effective working relationships with staff and community members Works well independently Criminal Record clearance

Desirable:

Experience with registration and booking systems Knowledge of community recreation and community development

Education and Experience:

Minimum one year of customer service related experience, preferably in a recreation setting
Job Types: Part-time, Casual

Pay: From $21.00 per hour

Benefits:

On-site parking
Education:

Secondary School (preferred)
Experience:

Front desk: 1 year (preferred) Administrative experience: 1 year (preferred)
Work Location: In person