Job Description

Job Summary

As a Front Desk Agent/Night Auditor, you will be the first point of contact for guests at our hotel. Your primary responsibility will be to provide exceptional customer service and create a positive experience for all guests during their stay.

Responsibilities

- Greet guests upon arrival and check them into their rooms efficiently

- Handle guest check-outs and payments in an accurate and timely manner

- Answer phone calls and direct inquiries to the appropriate department

- Assist guests with inquiries, requests, and complaints promptly and professionally

- Maintain a clean and organized front desk area

- Provide information about hotel services, amenities, and local attractions

- Process end-of-day financial reports, balancing daily revenue and expenses

- Ensure all guest charges, room rates, and other revenue-related data are accurate

- Resolve discrepancies in financial reports, such as missing payments or incorrect billing

-Ensure all audit procedures and financial records are compliant with hotel standards

Experience

-Previous experience in hospitality, customer service, or accounting is preferred

-Knowledge of hotel management systems (e.g., Opera) and financial software is a plus

- Strong communication skills with fluency in multiple languages is advantageous

- Ability to handle difficult situations with patience and professionalism

- Excellent phone etiquette and interpersonal skills

-Proficient in MS Excel and other accounting tools

-Attention to detail, particularly with financial and audit tasks

Job Type: Part-time

Pay: $16.65-$17.00 per hour

Benefits:

Dental care
Experience:

Hotel : 1 year (preferred)
Work Location: In person