Job Description

Job Overview

We are seeking a professional and personable Front Desk Agent/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services, managing guest relations, and ensuring smooth hotel operations during night shifts. The ideal candidate will have experience in hospitality management, strong communication skills, and a passion for delivering outstanding guest experiences. Bilingual abilities and hotel management knowledge are highly valued to enhance our diverse guest interactions and operational efficiency.

Duties

Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently Manage multi-line phone systems, respond to guest inquiries, and provide accurate information about hotel services and amenities Handle guest requests, resolve issues promptly, and ensure guest satisfaction throughout their stay Conduct night audits by reconciling daily financial transactions, updating reports, and preparing accounts for the next day Maintain accurate records of reservations, cancellations, and modifications in the hotel management system Uphold high standards of phone etiquette and professional communication at all times Monitor security and safety protocols during night hours to ensure a secure environment for guests and staff Collaborate with housekeeping and maintenance teams to address guest needs promptly Assist in administrative tasks related to guest services, billing, and reporting as needed

Qualifications

Previous experience in hospitality management or hotel front desk operations preferred Strong customer service skills with a focus on guest satisfaction and relations Bilingual or multilingual abilities are highly desirable to serve a diverse clientele effectively Knowledge of hotel management systems and multi-line phone systems is advantageous Excellent communication skills, including phone etiquette and interpersonal skills Ability to handle night audit procedures accurately while maintaining attention to detail Hospitality or hotel experience is preferred but not required; training will be provided for the right candidate Professional appearance and demeanor with a friendly attitude towards guests and team members
This position offers an excellent opportunity for individuals passionate about hospitality to contribute to a welcoming environment while developing their skills in hotel management.

Job Types: Full-time, Part-time

Pay: $17.00-$19.00 per hour

Expected hours: No less than 25 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: In person