Job Description

Our team at Nova Inn Inuvik in Inuvik, NWT is currently looking for a highly motivated individual to fill the position of Front Desk Agent.

Reporting to the Front Office Manager, the Front Desk Agent is responsible for ensuring the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the property; you welcome guests in a professional and friendly manner and resolve any guest issues as they come up. Sell rooms to hotel guests who call or come to the desk and ensure that sufficient payment is collected in accordance with hotel policies.

This is a part-time position with the possibility of leading to full-time, the shift includes days, evenings, weekends, and holidays.
Responsibilities and Essential Duties

• Follows all established and future front office Standard Operating Procedures.
• Provides exceptional, courteous service to customers by adhering to Nova Hotels standards
• Communicates effectively with customers, co-workers, and supervisors
• Handles difficult guest inquiries and concerns effectively
• Demonstrates teamwork by cooperating and assisting at the front desk as needed
• Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
• Effectively makes and alters reservations within the hotel PMS system
• Promptly checks in or checks out guests, with attention to detail and accuracy
• Reports, turns in, and/or logs all lost and found items according to established procedures
• Utilizes up-selling techniques to maximize profitability.
• Performs duties as a key member of the Health & Safety team
• Maintain regular attendance as per schedule which will vary according to the occupancy of the hotel
• Ensures organization and cleanliness of the front desk area.
• Reports all concerns related to Engineering/Maintenance, Health, and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader
• Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
• Other projects/duties as assigned.

• 1-2 years of experience in the hospitality industry is considered an asset.
• Experience in PMS, POS, and switchboard considered an asset

• Customer Service Skills
• Self-Directed
• Conflict Resolution
• Computers and Systems Literacy
• Planning and Organization
• Communication Skills

• Extended Health Benefits for full-time associates
• Employee discount in dining areas
• Employee discount at all Nova Hotels properties