Job Description

Overview:The Historic James Bay Inn Hotel is seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional guest services. If you have a friendly demeanor and excellent communication skills, we would love to meet you!Responsibilities:- Greet guests in a professional and friendly manner
- Check guests in and out of the hotel
- Answer phone calls and assist with inquiries
- Handle guest requests promptly and efficiently
- Process payments and maintain guest accounts
- Provide information about hotel services, amenities, and local attractions
- Assist with resolving guest issues or complaintsSkills:- 2 years experience in front desk operations or customer service preferred
- Strong hospitality and guest service skills
- Proficiency in using phone systems and maintaining professionalism in all communications-A strong command of the English language is required
- Bilingual or multilingual abilities are a plus
- Excellent phone etiquette and interpersonal skills
- Familiarity with hotel operations and reservation systemsJoin our team as a Front Desk Agent and be part of creating memorable experiences for our guests!Job Types: Part-time, PermanentPay: From $18.50 per hourExpected hours: 16 - 32 per weekBenefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Front desk: 2 years (preferred)

Work Location: In person