Front Desk Agent/house Person
Timmins, ON, Canada
Job Description
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POSITION AVAILABLE: Front Desk Agent/House Person - Dual Role REPORTS TO: Front Desk Manager LOCATION: Holiday Inn Express & Suites Timmins ADDRESS: 30 Algonquin Blvd. West Timmins, ON P4N 2R3 *Please note that currently this role is not suitable for students* JOB SUMMARY: Under the general guidance and supervision of the Guest Services Manager, the Front Desk Agent/House Person is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Front Desk Agent/House Person to efficiently handle any function of the front office from the reception. RESPONSIBILITIES:
- Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
- Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
- Room block all VIP\'s, group and special requests.
- Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
- Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
- Prepares guest keys using key envelopes and/or room slips.
- Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
- Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
- Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
- Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
- Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
- Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
- Mails any delayed guest charge receipts.
- Assists with room reservations and switchboard operation when necessary.
- Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
- Negotiates rates within parameters set by the FOM.
- Reports to supervisors any guest complaints or security issues.
- Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
- Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
- Handle all guest inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
- Ensures guest satisfaction.
- The Guest Service Agent may be required to work as a night auditor from time to time as per business needs.
- Other Tasks may be assigned as per Night Audit guidelines as needed
- Minimum of 2 years\xe2\x80\x99 experience in Hotel Front Desk role preferred
- Day, evening and night availability and flexible working hours for a 24-hour establishment
- Strong analytical abilities, detail oriented and able to multitask
- High school or college diploma in Hospitality or Tourism an asset
- Advanced knowledge of Excel & Microsoft Office
- Bilingual a plus
- 4 hour shift
- Secondary School (required)
- Hotel: 2 years (required)
- Front Desk: 2 years (required)
- Guest services: 2 years (required)
- English (required)
- French (preferred)
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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Job Detail
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Job IdJD2143683
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTimmins, ON, Canada
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EducationNot mentioned