Job Description

POSITION SUMMARY: Provide all aspects of administrative support required for the efficient operation of the Multicultural Council. Responsibilities include greeting clients in person or on the telephone and provide clerical support to the Executive Director and the MCC as a whole.QUALIFICATONS AND EXPERIENCE:

• Diploma/Degree in Administration or Business Administration
• 2 years relevant experience in administrative and clerical work.
• Good organizational skills and ability to multi-task
• Ability to work in a fast pace multicultural environment.
• Written and oral communication skills are essential.
• Superior customer service skills.
• Proven competency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Ability to speak Arabic as a second language considered an asset
• Must possess a valid Level 2 police clearance, renewed every 3 years.

AREAS OF RESPONSIBILITY:

• Ensure someone is always at the front desk. If you need to be relieved, please ensure someone is physically covering the front desk. When phones are to be covered for lunch hour by scheduled personnel (staff or volunteer) and changes occur, ensure coverage is obtained and advise immediate supervisor of changes.
• Answering all incoming calls promptly, accurately and professionally.
• Directing all calls to appropriate staff.
• Taking accurate & complete messages and relaying them to appropriate staff. If the person calling does not want to leave a voice mail, take down the information and relay it to the individual's voice mail.
• Greeting and assisting clients. Thorough knowledge of all MCC programs, services and events. Ensure that all walk-in clients are taken care of.
• When working with new clients complete the intake forms thoroughly or direct to the appropriate program personnel. Assist clients with any settlement needs as required.
• Sorting and distributing all incoming faxes.
• Keep track of paper supplies, photocopy toner and other general office supplies and request additional when needed.
• Provide clerical support to the Executive Director and the Director of Programs and Development as needed

• Keep front office areas clean (reception area, student/client room)
• Notify immediate supervisor of any personal schedule changes to ensure there is proper coverage of the reception area at all times.
• When staff or volunteers call in sick, late or otherwise detained, please advise their immediate supervisor immediately.
• Other duties as assigned.

MCC CORE COMPETENCIES: 1. LEADERSHIP Seeks to understand support and work toward MCC's goals and objectives. Steps forward to address difficult issues and presents concerns constructively. Champions new and innovative approaches Develops commitment in others through participative decision making and empowerment.2. COMMUNITY DEVELOPMENT Participates in sector specific committees and promotes MCC vision. Develops and nurtures a strong network of contacts by partnering with community agencies, ethno-cultural groups and community committees.3. CLIENT FOCUSSED Demonstrates an understanding of internal and external clients and gives precedence to the needs of clients. Requests feedback and input from clients and uses it for continuous improvement.4. TEAM WORK Demonstrates a readiness to assist others. Participates actively on teams, contributing ideas and suggestions towards meeting MCC goals. Is open to others ideas and supports team decisions. Demonstrates awareness and respect for others' objectives and responsibilities.5. POSITIVE COMMUNICATION Presents information and expresses ideas clearly through the spoken word; influences or persuades others Writes clearly and effectively to present ideas and to document activities.6. MANAGING RELATIONSHIPS Attempts to resolve conflicts situations collaboratively and works toward win -win situations. Builds support for ideas or changes by developing and presenting logical arguments

• Motivates and generates commitment by tying ideas into the needs and goals of MCC and others.

7. ACCOUNTABILITY Acknowledges and assumes of responsibility for actions within the scope of their position with respect to their, program/services, clients, and the organization as a whole.APPLICATION PROCESS Please submit your Resume and Cover letter in .doc or .pdf format by 5:00 pm Thursday, August 25th, 2022 Please apply for this job only in the manner specified above. Failure to do so may result in your application not being properly considered for the position. The MCC is an equal opportunity employer and welcomes all applicants for this position; however only those selected for an interview will be contacted. As per AODA guidelines, individuals with disabilities during the recruitment, assessment, and selection process will be accommodated upon request.Job Type: Full-timeSalary: $18.87 per hourSchedule:

• Day shift

Education:

• Bachelor's Degree (preferred)

Experience:

• Front desk: 2 years (preferred)
• Administrative experience: 2 years (preferred)