Job Description

You must be time flexible - this is a permanent full-time position - Monday to Friday - evening weekends if required.

Please apply with Resume AND Cover Letter

Membership Sales and Services Representative

Primary Shifts will be 5:45am to 1:45pm , but must be available to work shifts assigned by manger.

The YMCA is a charitable, mission based organization dedicated to the development of thousands of people in spirit, mind and body. The Humber Community is seeking an enthusiastic individual that will provide front-line service and support to all YMCA members and participants and divisions. The Representative will facilitate membership retention, recruitment, and will be heavily involved in clerical work for other divisions, especially child care.

Key Responsibilities:

Ongoing relationship development with members: welcome and greet members to the center, provide information on programs and services, and provide center tours to new members. Conduct regular walk-throughs of facility to report member feedback, and to ensure safety of members. Register members into ActiveNet database for memberships, programs, bookings etc and ensure registration are monitored and managed accordingly. Accurate cash handling Ensure all additional administrative duties are accurately and effectively completed as assigned by Supervisor. At all times role model best practices and exhibit the highest level of service delivery Adhere to Child Protection Policies Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values and the YMCA programs and services. Cleaning duties

This position is developing and will require adaptability

Any other duties assigned by supervisor

Qualifications:

Education/Certifications/Credentials/Professional Registration

High School Diploma Computer Skills imperative Standard First Aid - an asset Successful candidates will be required to provide a new and satisfactory Criminal Record Check including a Vulnerable Sector Search prior to start.

Must be responsible and mature

Experience

Minimum of 1 year experience in the YMCA organization and/or a minimum of 1 year customer service, retail or marketing experience. Experience working in a non-profit environment will be considered an asset and working with volunteers Clerical work experience Must be customer service oriented

Knowledge/Skills

Excellent problem solving, multitasking, and time management skills Outstanding interpersonal and communication skills. Able to deal with difficult situations and customer complaints with confidence. Strong computer skills: working knowledge of Microsoft Office and beginner knowledge of ActiveNet would be an asset Friendly, outgoing, mature, and welcoming personality. Strong work ethic Team player
Please apply with Resume

AND Cover Letter

Only those considered will be contacted.

Job Types: Full-time, Permanent

Pay: $16.00-$17.00 per hour

Benefits:

Company pension Dental care Extended health care Life insurance On-site gym On-site parking Paid time off Vision care
Application question(s):

A cover letter is required as part of the hiring process. Is your cover letter attached?
Education:

Secondary School (required)
Experience:

Front desk: 1 year (preferred)
Work Location: In person