Job Description

Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will be able to multitask effectively while maintaining a positive attitude.

Responsibilities

Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests. Operate phone systems to manage incoming calls, take reservations, and provide information as needed. Process payments and maintain accurate records of transactions. Manage reservations made by phone, email and through OTA's Collaborate with other hotel departments to ensure guest satisfaction and smooth operations. Uphold cleanliness and organization at the front desk area. Perform other related duties as required by management

Skills

Strong customer service skills with a focus on hospitality and guest satisfaction. Experience in hotel front desk or costumer service is preferred. Proficiency in phone etiquette and handling phone systems effectively. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Ability to work efficiently with minimal supervision, independently and as part of a team. Excellent interpersonal skills with the ability to work well under pressure. Attention to detail and strong organizational skills to manage multiple tasks simultaneously. Good computer skills; knowledge of Webrez Pro is preferred, but not a must; A positive attitude and willingness to assist both guests and team members as needed. Friendly and pleasant demeanor, courteous, self-motivated, and professional. Relevant education and experience in a hospitality or tourism setting is preferred.

WORKING CONDITIONS:

The incumbent may work a variety of shifts. Occasionally, a requirement may arise to work overtime based on occupancy and staffing levels.

Work location is on-site.

Physical Demands

- This is a physically demanding role. The incumbent will spend long hours on their feet, lifting, bending, pushing, kneeling, stretching, and walking. Must be able to lift 25 lbs.

Environmental Conditions

- The incumbent will be working with computer screens for long periods of times, working with cleaning chemicals, and will be exposed to the public.

Mental Demands -

The incumbent will deal with a fast-paced, high detailed, stressful environment with immediate and last-minute requests for services and assistance.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type: Full-time

Pay: From $19.00 per hour

Additional pay:

Commission pay
Benefits:

Company events On-site gym On-site parking
Schedule:

8 hour shift Day shift Evening shift Morning shift Night shift Weekends as needed
Work Location: In person