Job Description

Front Desk Agent

Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Front Desk Agent to join us at the Holiday Inn Express in Whitecourt,AB! We offer an award-winning culture and a unique environment that empowers our team to exceed our key stakeholders' expectations and make a distinct difference in people's lives. Our ideal candidate will be engaged, authentic, and prepared to positively impact our "best in class" hotels!

Position Title: Front Desk Agent

Accountable To: SUPERVISOR

Essential Duties:

Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilize guest name at all available opportunities Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested Offer loyalty rewards, upsells and property features/benefits Always demonstrate professionalism and comply with company standards of appearance Maintain confidentiality of guest and proprietary information Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate Thank guest for choosing to stay at our Hotel; let them know we appreciate their business Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link Coordinate with Housekeeping to track and update room status in computer system Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information Obtain vehicle license information and accurately record in guest's reservation file Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries Communicate with other departments to ensure guest requests are resolved without delay Create reservations providing information regarding special rates, packages, and cancellation policy(s) Promote Hotel rewards program and provide details regarding membership and benefits Print end of shift report(s), reconcile float, complete required paperwork, and deposit pouch Follow Health & Safety and Emergency policies and procedures Maintain a clean and well-organized work area Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices Ability to multi-task and work in fast paced environment Ability to work various shifts including evenings, weekends, and holidays
Safety & Security

Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
Physical Requirement

Lift, carry, push, pull, and place objects weighing up to 30 pounds Standing for extended periods of time
Education & Experience

High school diploma or equivalent education required Minimum 2 years customer service experience required Hospitality and Opera experience desired Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred
Please note: the successful candidate will be subject to a background check.

Job Type: Full-time

Pay: $16.00-$16.50 per hour

Benefits:

Dental care Extended health care Vision care
Application question(s):

First Available Start Date?
Work Location: In person

Expected start date: 2025-07-14