Job Description

Job Duties

Greet guests with a smile and answer their questions as required.

Responsible for checking guests in and out of the Hotel.

Issue room keys, pamphlets, discount cards, etc.

Works in conjunction with the bell staff to assist guests to their rooms.

Answers various questions from guest.

Arrange special arrangements to be sent to rooms.

Runs various report on the computer for management.

Other duties as assigned.

Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shifts.

Complete shift audit as required.

Print updated in-house, arrival, departure, and room status reports.

Check telephone interfaces throughout shift.

Check all unresolved departures.

Review service request for arrivals.

Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.

Complete welcome calls.

Clean and tidy front desk area.

Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.

Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.

Take and record telephone, e-mail, or written message for in house guest.

As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.

Provide information to staff and/or clients about special activities.

Observe and report any security issues to the Front Desk Manager.

Liaise with security.

Administer and manage inbound/outbound mail, including priority post, packages, courier services and other correspondence.

Perform other duties as required.

Job Types: Part-time, Permanent

Pay: $18.00-$19.00 per hour

Expected hours: 8 - 40 per week

Benefits:

Dental care Extended health care Life insurance On-site gym Paid time off Vision care
Experience:

customer service: 1 year (preferred)
Work Location: In person