Job Description

Overview

We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming atmosphere and delivering outstanding customer service. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage check-in and check-out processes efficiently, utilizing multi-line phone systems to assist guests promptly. Provide information about hotel amenities, local attractions, and services available to enhance the guest experience. Handle guest inquiries and resolve issues or complaints with professionalism and courtesy. Maintain accurate records of guest information and transactions in the hotel management system. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Uphold hotel policies and procedures while ensuring compliance with safety regulations. Assist with administrative tasks as needed, including managing reservations and processing payments. Some light cleaning and laundry required.

Requirements

Previous experience in a front desk or guest services role, preferably in the hospitality industry. Strong customer service skills with a focus on creating a welcoming environment for guests. Proficiency in phone etiquette and handling multi-line phone systems effectively. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Excellent communication skills, both verbal and written, with attention to detail. Ability to work 7am-3pm or 3pm-11pm including weekends and holidays as required by the hotel's operational needs. A positive attitude, strong work ethic, and ability to work well under pressure in a team-oriented environment. Join us as we strive to provide an unforgettable experience for our guests through exceptional service and hospitality!
Job Types: Full-time, Part-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 16 - 32 per week

Work Location: In person