Job Description

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.*
Manage check-in and check-out processes efficiently, utilizing multi-line phone systems to assist guests promptly.*
Provide information about hotel services, local attractions, and answer any inquiries guests may have regarding their stay.*
Handle reservations, cancellations, and modifications accurately while maintaining guest confidentiality.*
Address guest complaints or concerns with professionalism and resolve issues to ensure guest satisfaction.*
Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for arrivals.*
Maintain an organized front desk area, including managing supplies and keeping records updated.*
Assist in processing payments and maintaining accurate billing information for all guests.*

Requirements

Previous experience in a front desk or customer service role within the hospitality industry is preferred.*
Strong phone etiquette skills with the ability to manage multi-line phone systems effectively.*
Excellent interpersonal skills with a focus on providing outstanding guest services.*
Must be available 2-3 shifts between Sundays-Fridays 3pm-11pm and Wednesdays and Thursdays 7am-3pm. Ability to work weekends and holidays as needed.*
Proficiency in using computer systems for reservations and check-in/check-out processes.*
A positive attitude, strong work ethic, and the ability to thrive in a team-oriented environment. Join us as a Front Desk Agent where your hospitality skills will shine and contribute to creating memorable experiences for our guests!*
Cleaning and laundry duties also required*

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When forwarding your resume please include your availability_

Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Work Location: In person