Job Description

```Job Summary```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

```Responsibilities```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as booking reservations and processing payments
- Collaborate with other hotel departments to ensure guest satisfaction

```Requirements```
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Strong phone etiquette and the ability to handle multiple phone lines
- Proficient in using computer systems and hotel management software
- Bilingual or multilingual skills are a plus
- Ability to work flexible hours, including weekends and holidays
- Professional appearance and demeanor

At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay
- Opportunities for career advancement within the company
- Ongoing training and development programs

If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we encourage you to apply for the Front Desk Agent position. We look forward to reviewing your application.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Discounted or free food Extended health care Life insurance On-site parking Paid time off Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Evening shift Morning shift
Experience:

Customer service: 1 year (preferred)
Work Location: In person