Job Description

Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy, and our guests' vacations memorable.

Join our Team!

As the

Front Desk Agent

at the

Woodrun Lodge

, you will be the first point of contact for guests, delivering a warm and professional welcome. Working as part of the

Guest Services Team

, this role focuses on

check-in and check-out services, guest inquiries, and in-stay support

, ensuring a seamless and elevated experience for all guests. The ideal candidate is guest-focused, detail-oriented, and thrives in a fast-paced hospitality environment.

What will I be doing?

Guest Services & Front Desk Operations

Provide a

warm, friendly, and professional welcome

to all guests upon arrival. Handle

check-ins and check-outs

efficiently, ensuring accuracy in guest details and payment processing. Serve as the primary contact for guests,

answering inquiries

about their stay, the property, and Whistler experiences. Assist with

special requests and concierge services

, such as transportation bookings, ski passes, and dinner reservations. Address

guest concerns and service recovery

in a proactive and professional manner, ensuring guest satisfaction.

Communication & Coordination

Maintain clear and consistent

communication with the Guest Services Team, Housekeeping, and Maintenance

to ensure a seamless guest experience. Report any

maintenance issues, housekeeping requests, or property concerns

to the appropriate teams for resolution. Ensure that guest reservations are accurate, and all

pre-arrival details and special requests

are recorded in the system.

Administration & Property Oversight

Process

guest payments, security deposits, and incidentals

while maintaining accurate billing records. Maintain

daily front desk reports, logs, and shift checklists

to ensure operational efficiency. Keep an updated knowledge of

property layouts, amenities, and policies

, offering recommendations to guests when needed. Assist with

inventory management

for guest amenities and front desk supplies.

Teamwork & Flexibility

Work closely with the

Housekeeping and Maintenance teams

to coordinate room readiness and address any guest concerns. Provide

support to other Guest Services team members

during peak periods. Be flexible in job responsibilities, assisting with

various guest service functions

as required.

Our Ideal Candidate

Previous front desk, concierge, or hospitality experience

is preferred. Exceptional

customer service and communication skills

, with a passion for creating memorable guest experiences. Strong

problem-solving abilities

, with a calm and professional approach to handling guest concerns. Ability to multitask and remain

organized in a fast-paced environment

. Proficient in

property management systems, reservation platforms, and payment processing

. Knowledge of

Whistler and local activities

is an asset. Flexible availability, including

weekends, holidays, and peak occupancy periods

.

Why work for Whistler Platinum?

Comprehensive compensation package

, including competitive wage, extended Health benefits (after 12 months).

Seasonal Staff Housing available.

Annual lifestyle spending account for mountain pass or other recreational expenses.

Fun and supportive work atmosphere,

staff socials, and outings.

Flexible schedule

to enjoy the Whistler lifestyle.

Discounts

to experience Whistler activities.

Visa Requirements:

You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization.