Job Description

Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years

Tasks

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Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Answer telephone and relay telephone calls and messages Contact customers to deliver requested wakeup calls Provide customer service

Personal suitability

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Client focus Excellent written communication Flexibility Organized Team player

Government programs

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Recognized employer

Support for persons with disabilities

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Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

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Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

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Participates in a government or community program or initiative that supports youth employment

Support for Veterans

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Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

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Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

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Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

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Participates in a government or community program or initiative that supports members of visible minorities Work Term: Permanent Work Language: English * Hours: 35 to 40 hours per week