Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 30 to 40 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate

Work setting

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Staff accommodation available Hotel, motel, resort

Tasks

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Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Transportation/travel information

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Own transportation

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Standing for extended periods Work under pressure

Personal suitability

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Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness

Screening questions

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Are you currently legally able to work in Canada?

Government programs

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Recognized employer

Experience

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1 year to less than 2 years

Health benefits

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Health care plan

Financial benefits

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Gratuities Group insurance benefits

Other benefits

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Free parking available * Other benefits