Job Description

Job Overview

We are seeking a friendly, professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming experience. This role requires strong communication skills, multitasking abilities, and a passion for hospitality. Bilingual or multilingual skills are highly valued to assist a diverse guest demographic. The Front Desk Agent is responsible for managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries efficiently and courteously.

Responsibilities

Greet guests warmly upon arrival and provide a positive first impression of the hotel Manage guest check-in and check-out processes accurately using multi-line phone systems and front desk software Handle reservations, cancellations, and modifications with attention to detail Respond promptly to guest inquiries via phone, email, or in person, demonstrating excellent phone etiquette and customer service skills Assist guests with requests such as room changes, directions, or local recommendations Maintain a clean and organized front desk area at all times Collaborate with housekeeping and maintenance teams to ensure guest satisfaction Uphold hotel policies and procedures to ensure safety and security for all guests and staff

Experience

Previous experience in front desk operations or hospitality preferred, especially in hotel environments Strong customer service background with excellent communication skills Experience operating multi-line phone systems and front desk management software is advantageous Multilingual or bilingual abilities are highly desirable to better serve diverse guests Familiarity with hospitality standards, guest services, and hotel procedures is a plus Demonstrated professionalism in handling guest interactions with courtesy and tact
This position offers an engaging opportunity to be part of a dynamic hospitality team dedicated to delivering memorable guest experiences.

Job Type: Part-time

Pay: $15.35-$16.00 per hour

Expected hours: 20 - 30 per week

Work Location: In person