Job Description

Hastings House is a boutique Relais and Chateaux hotel on 22 acres of beautiful gardens and grounds. The Front Desk Agents are in a tight-knit crew at the heart of the Reception and Office teams. We are currently seeking a fall/winter Front Desk Agent for 30-40 hours a week with the possibility of advancement and a continuing full-time position when the hotel opens in mid-March.

Responsibilities:

Taking hotel, restaurant and spa reservations over the phone

Processing online hotel reservations

Accurately recording guests' booking details

Taking payments

Coordinating with Spa therapists working when the hotel is closed

Processing gift cards

Speaking with future guests about how to get to Salt Spring and the offerings of the hotel and island as a destination

Qualifications:

Enthusiastic and detail oriented

Have a passion for hospitality and offering guests a great experience

Significant customer-service experience

Experience with MS Office

Experience with WebRez Pro, Touch Bistro or BookedIn an asset

Ability to start training and working in October

*Renovated, subsidized staff housing available close to the hotel and to town

*Extended health and dental benefits after three months of employment

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Extended health care On-site parking
Ability to commute/relocate:

Salt Spring Island, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 2025-09-26
Expected start date: 2025-09-29