Job Description

Job Overview

We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills, a friendly demeanor, and the ability to manage multiple tasks efficiently. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.

Responsibilities

Greet guests upon arrival with a warm and friendly welcome. Manage the check-in and check-out process efficiently while ensuring all guest information is accurately recorded. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Operate multi-line phone systems to answer calls promptly and professionally. Assist with reservations, cancellations, and modifications as needed. Maintain the front desk area in an organized and welcoming manner. Collaborate with housekeeping and maintenance teams to address guest needs promptly. Process payments and manage cash handling procedures accurately. Uphold high standards of hospitality by ensuring guest satisfaction throughout their stay.

Experience

Previous experience in a front desk or customer service role is preferred, particularly within the hospitality industry. Bilingual or multilingual abilities are highly desirable to enhance communication with diverse guests. Proficiency in phone etiquette and handling multi-line phone systems is essential. Strong interpersonal skills with an emphasis on providing excellent guest services. . Join us in delivering outstanding hospitality experiences as a Front Desk Agent!
Job Type: Full-time

Pay: $17.60-$18.50 per hour

Expected hours: 35 per week

Work Location: In person