Job Description

Join Our Team as a Front Desk

Agent in Barrhaven!

Welcome to Hilton Inn & Suites Ottawa West!

Conveniently located off Highway 416, just 20 minutes from downtown Ottawa. Our hotel features an assortment of 102 guestrooms, sunlight conference rooms, fitness centre, indoor pool and complimentary breakfast for guests to enjoy!

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for guest services, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

Welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain an organized front desk area, ensuring all necessary supplies are stocked. Operate phone systems to answer calls promptly and assist guests as needed. Provide information about hotel amenities, local attractions, and services available. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Process reservations accurately using hotel management software. Assist in managing billing and payment transactions smoothly.

Experience

Previous experience in front desk operations or customer service is preferred. Familiarity with hospitality industry standards and practices is a plus. Strong phone etiquette skills to communicate effectively with guests over the phone. Bilingual or multilingual abilities are highly desirable to cater to diverse clientele. Proficiency in using phone systems and hotel management software is advantageous. A positive attitude, attention to detail, and the ability to multitask are essential traits for success in this role.

Requirements

Availability to work mornings, evenings, weekends and holidays. Able to work independently or in a team. Able to move and walk, and stand continuously during work hours. Capability to complete repetitive tasks. Ability to lift 25-30 kg. Ability to work under pressure and manage time effectively.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

On-site parking
Work Location: In person