Job Description

Job Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong understanding of hotel management operations, and a passion for delivering outstanding customer experiences. Previous hotel or resort experience is preferred, along with multilingual abilities to assist diverse guests.

Duties

Greet guests upon arrival and check them in efficiently while providing a warm, welcoming experience Manage guest inquiries and requests via phone, email, or in person with professionalism and courtesy Handle multi-line phone systems and maintain accurate reservation records Assist with guest check-out processes and billing procedures Provide information about hotel amenities, local attractions, and services to enhance guest satisfaction Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards Perform night audit duties as needed, including balancing accounts and preparing reports Maintain guest relations by addressing concerns promptly and professionally to ensure positive reviews and repeat business

Skills

Strong background in hospitality management and customer service excellence Bilingual or multilingual skills to assist international guests effectively Experience with hotel management software Opera Cloud. Knowledge of hotel operations, guest services, and resort management practices Excellent phone etiquette and ability to manage multi-line phone systems efficiently Strong interpersonal skills with the ability to handle guest relations diplomatically Ability to work flexible hours, including night shifts if required Hospitality management expertise combined with a friendly demeanor to create a positive guest experience
Job Type: Part-time

Pay: From $17.70 per hour

Expected hours: 16 - 32 per week

Benefits:

On-site parking
Application question(s):

Do you have Opera Cloud experience?
Experience:

Hotel Front Desk: 1 year (preferred)
Work Location: In person