Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week Education: Experience:

Education

-------------
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Work setting

----------------
Hotel, motel, resort Rural area

Tasks

---------
Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Computer and technology knowledge

-------------------------------------
Word processing software Database software Computerized bookkeeping system Central reservation system (CRS) Spreadsheet Internet

Security and safety

-----------------------
Criminal record check

Work conditions and physical capabilities

---------------------------------------------
Attention to detail Fast-paced environment Standing for extended periods Work under pressure

Personal suitability

------------------------
Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness

Screening questions

-----------------------
Are you authorized to work in Canada? Are you available to start on the date listed in the job posting? Are you willing to relocate for this position? Do you have experience working in this field?

Employment terms options

----------------------------
Early morning Evening

Experience

--------------
1 year to less than 2 years

Employment terms options

----------------------------
Shift Morning Night Day Weekend Overtime required Overtime available

Support for persons with disabilities

-----------------------------------------
Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

--------------------------------------
Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)

Support for youths

----------------------
Participates in a government or community program or initiative that supports youth employment

Support for Veterans

------------------------
Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

---------------------------------
Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

------------------------------
Applies hiring policies that discourage age discrimination

Supports for visible minorities

-----------------------------------
* Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)