Job Description

Job description

The Best Western Plus Langley Inn

is looking for a positive and energetic individual to join our Front Desk Team in the role of Front Desk Agent.

The position requires availability for 3pm to 11pm shift and including weekends. The ideal candidate must have a flexible work schedule.

Previous Hotel Front Desk Experience is required!

The key responsibilities of the Front Desk Agent include but are not limited to:

Ensure that guest receive a positive first and last impression of the hotel, greets and registers guest ( check in and out), liaises with other departments. Handle guests requests and answers questions Answer telephones in a friendly, yet professional manner and greets guests in a timely manner n accordance with Best Western Standards. Must be able to multi-task with an excellent attention to detail. The candidate is empowered to handle all guest inquiries and complaints in a professional manner. Providing Highest Guest Satisfaction. The successful candidate welcomes every guest on their arrival and must have a genuine friendly and welcoming attitude in person and over the phone and converts room inquiries into making reservations with 100% accuracy.

Competency Requirements:

High School Diploma Currently enrolled in post Secondary is an asset Must have excellent telephone etiquette. Minimum 2 year hotel guest experience at the front desk in a busy hotel environment. Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management. 1 year related work experience, Hospitality Diploma and/or equivalent combination of education and hotel experience is a asset. Must be able to multi-task with excellent attention to detail Exceptional selling skills Must possess excellent interpersonal skills with excellent communication and observational skills, contributes an energetic and positive attitude to the hotel atmosphere. Must have demonstrated the ability to work effectively under pressure and have the ability to handle high volumes of challenging guest related interactions with professionalism.

Please provide a cover letter along with your resume expressing interest in the position.

Job Types: Full-time, Permanent

Pay: $18.50-$19.50 per hour

Expected hours: 32 - 40 per week

Benefits:

Dental care Extended health care Life insurance On-site parking Vision care
Schedule:

8 hour shift Evening shift Every Weekend Holidays
Application question(s):

Are you able to work every weekend from 3pm to 11pm? Are you available to work 3pm-11pm on Friday, Saturday & Sundays
Education:

Secondary School (required)
Experience:

customer service: 2 years (required) Hospitality: 1 year (preferred)
Work Location: In person

Application deadline: 2025-07-06
Expected start date: 2025-07-05