Front Desk Agent
Kamloops, BC, Canada
Job Description
Join the Front Office team at Holiday Inn Express Kamloops! We have a position available for a service oriented individual for a Front Desk Agent.
The responsibilities include:
- Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage.
- Follows established procedures and policies when completing tasks
- Receives, sorts and distributes incoming mail
- Prepares and sends courier packages and ensures accurate billing and records
- Orders office supplies and maintains inventory levels
- Acts as an Ambassador for , including greeting guests and handling basic inquiries
- Demonstrates a customer service attitude with internal/external contacts
- Provides basic data entry and transaction handling service for the Front Office
- Inputs data accurately into the appropriate database
- Produces statistics and reports on the data as per standard formats
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
- Other duties as required
- Minimum 1 year experience as a Front Desk Agent at a hotel
- Beginner level in the use of MS Office Suite
- Professional appearance and attitude
- Bondable
- Able to work a flexible schedule which includes evenings, weekends and some nights
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
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Job Detail
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Job IdJD2170729
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKamloops, BC, Canada
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EducationNot mentioned