Job Description

Join the Front Office team at Holiday Inn Express Kamloops! We have a position available for a service oriented individual for a Front Desk Agent. The responsibilities include:
  • Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage.
  • Follows established procedures and policies when completing tasks
  • Receives, sorts and distributes incoming mail
  • Prepares and sends courier packages and ensures accurate billing and records
  • Orders office supplies and maintains inventory levels
  • Acts as an Ambassador for , including greeting guests and handling basic inquiries
  • Demonstrates a customer service attitude with internal/external contacts
  • Provides basic data entry and transaction handling service for the Front Office
  • Inputs data accurately into the appropriate database
  • Produces statistics and reports on the data as per standard formats
  • Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
  • Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
  • Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
  • Other duties as required
Skills/Knowledge/Experience:
  • Minimum 1 year experience as a Front Desk Agent at a hotel
  • Beginner level in the use of MS Office Suite
  • Professional appearance and attitude
  • Bondable
  • Able to work a flexible schedule which includes evenings, weekends and some nights
If you think you are a good fit, then we would like to hear from you. Job Types: Full-time, Part-time, Permanent Schedule:
  • Day shift
  • Evening shift
  • Every Weekend
  • Holidays
  • Monday to Friday
Work Location: In person

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Job Detail

  • Job Id
    JD2170729
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kamloops, BC, Canada
  • Education
    Not mentioned