Job Description

The Red Tree Lodge offers rewarding employment in a fun and sociable work environment and we're now seeking a reliable, hardworking individual to join our Front Desk Team.

Main Duties

Register arriving guests and assign rooms Customer service and answering inquiries regarding hotel services Completing reservations both over the phone, via email, and in person Switchboard use General duties in the hotel setting including support for the housekeeping department Helping out with other office duties as required.
Our Front Desk shifts are 7am-3pm or 3pm-11pm.

Qualifications & Skills

Customer service attitude a must Sales skills essential Strong communication skills needed (written and oral) Completion of secondary school or equivalent Computer knowledge required (MS Office Word, Excel) Experience using a Hotel Reservation System (RoomMaster) would be preferred Previous experience in an office setting A detail oriented and efficient worker able to perform in a fast-paced environment Well organized and able to multitask

Background

The Red Tree Lodge is 43 bedroom hotel based in central Fernie. The property offers 3 star standard accommodation plus a wide range of facilities more often associated with a hostel such as a guest kitchen, free laundry, games room, lounge, pool, hot tub and sauna. The hotel is popular with mountain sports enthusiasts, families and business travelers.

Job Types: Full-time, Permanent

Pay: From $22.77 per hour

Benefits:

Casual dress Flexible schedule On-site parking Paid time off
Ability to commute/relocate:

Fernie, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you already arranged for accommodation in or near Fernie? We do not have staff accommodations available.
Work Location: In person

Expected start date: 2025-09-01