Job Description

Job Overview

We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest experiences. The ideal candidate will be the first point of contact for our guests, responsible for welcoming them with a warm smile and ensuring their stay is comfortable and enjoyable. This role requires excellent customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

Greet guests upon arrival with a friendly demeanor, providing a warm welcome to ensure a positive first impression. Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities. Handle phone calls with professionalism, utilizing effective phone etiquette to assist guests with reservations and inquiries. Maintain front desk operations by managing reservations, processing payments, and coordinating with housekeeping and maintenance teams as needed. Address guest complaints or concerns with empathy and professionalism, striving to resolve issues to enhance guest satisfaction. Assist in maintaining the cleanliness and organization of the front desk area to create a welcoming environment for guests. Support additional hotel departments as needed to ensure seamless operations.

Experience

Previous experience in customer service or hospitality is preferred, particularly in a hotel or front desk setting. Strong communication skills are essential; bilingual or multilingual abilities are a plus for serving diverse clientele. Familiarity with phone systems and front desk operations will be advantageous in this role. A positive attitude, strong work ethic, and the ability to work well under pressure are key traits we seek in our ideal candidate.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

Disability insurance Discounted or free food Life insurance On-site parking
Application question(s):

Are you a Permanent Resident of Canada? Do you have a car to commute to work? Can you work Saturday to Wednesday 3-11 Shift?
Experience:

Hotel Front desk: 1 year (required)
Work Location: In person