Job Description

Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a positive attitude, and the ability to handle multiple tasks efficiently in a fast-paced environment. Bilingual or multilingual abilities are highly valued to assist our diverse guest base. Previous hotel or front desk experience is preferred but not required; training will be provided to the right candidate.

Duties

Greet guests warmly and check them in/out efficiently using multi-line phone systems and front desk software Handle guest inquiries, reservations, and requests with professionalism and courtesy Manage phone calls with proper phone etiquette, directing calls as needed Provide information about hotel amenities, local attractions, and services to enhance guest experience Maintain accurate records of guest information and billing details Coordinate with housekeeping and maintenance teams to ensure guest satisfaction Assist with administrative tasks such as filing, data entry, and reporting Uphold hospitality standards by delivering exceptional guest services at all times

Qualifications

Previous experience in front desk or hospitality roles is preferred but not mandatory; training will be provided Excellent customer service skills with a friendly and approachable demeanor Strong communication skills, including phone etiquette and active listening Ability to handle multi-line phone systems efficiently in a busy environment Bilingual or multilingual abilities are a plus to better serve diverse guests Knowledge of hotel operations, guest services, and hospitality industry standards is desirable Ability to work flexible hours, including evenings or weekends if required Professional appearance and positive attitude are essential for representing the hotel brand effectively
Job Type: Part-time

Pay: $15.00-$15.43 per hour

Expected hours: 15.35 per week

Work Location: In person