Front Desk Agent Job in Hampton Inn & Suites by Hilton West Edmonton

Front Desk Agent

Edmonton, AB, CA, Canada

Hampton Inn & Suites by Hilton West Edmonton

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Job Description

What you will be doing

Greets guests as they arrive, focusing on personal recognition Reviews arrival list daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Attends promptly to guest needs and inquiries Run Night Audit Reports Take reservations and respond to guest requests Other duties as assigned
Knowledge, Skills, and Abilities

In-depth knowledge of hotel Front Desk operations, FOSSE is an asset Computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills Able to work flexible hours and shifts

Physical Demands

Must be able to stand and exert well-paced mobility for up to 8 hours in length Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis Must be able to exert well-paced ability in limited space Must be able to lift up to 20 lbs. occasionally Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees Ability to spend extended lengths of time viewing a computer screen Vision occurs continuously with the most common visual functions being those of near vision and depth perception

Competencies

Professional demeanor - service oriented Interpersonal Savvy Customer Focus Problem Solving Functional/Technical Skills Integrity/Trust
Job Types: Full-time, Permanent

Pay: From $18.25 per hour

Additional pay:

Overtime pay
Benefits:

Company events Dental care Discounted or free food Extended health care On-site parking Store discount Vision care
Schedule:

Day shift Evening shift Morning shift Overtime Weekends as needed
Work Location: In person

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