Greet, register and check in guests in a friendly and professional manner
Make, modify, and manage reservations accurately
Provide hotel information and respond to guest inquiries
Handle guest complaints professionally and work toward solutions
Process payments, deposits, and check-outs
Answer and direct phone calls
Keep the front desk area clean and organized
Follow hotel procedures, policies, and safety guidelines
Maintain a balanced cash/float and reconcile transactions
Provide customer service at all times
Perform all other duties as requested by management
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