Job Description

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. A passion for hospitality and guest services is essential for success in this position.

Duties

Greet guests warmly upon arrival and provide assistance with check-in and check-out processes. Answer phone calls promptly, utilizing phone etiquette to address inquiries and provide information about hotel services. Manage reservations, cancellations, and modifications with accuracy using hotel management software. Assist guests with requests, including room changes, special accommodations, and local recommendations. Maintain a clean and organized front desk area while ensuring all guest areas are welcoming. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Handle guest complaints or concerns with professionalism and resolve issues in a timely manner. Provide information about hotel amenities, local attractions, and events to enhance the guest experience.

Qualifications

Previous experience in a front desk or customer service role within the hotel industry is preferred. Strong communication skills; bilingual or multilingual abilities are a plus. Proficiency in using phone systems and hotel management software is advantageous. Excellent phone etiquette and interpersonal skills to interact effectively with guests and team members. Ability to work flexible hours, including weekends and holidays as needed. A commitment to providing outstanding guest services in a fast-paced environment.
If you are passionate about hospitality and possess the necessary skills to create memorable experiences for our guests, we encourage you to apply for this exciting opportunity as a Front Desk Agent!

Job Type: Full-time

Pay: $18.60-$19.00 per hour

Schedule:

Monday to Friday Weekends as needed
Experience:

Customer service: 2 years (preferred)
Work Location: In person