Front Desk Agent
Job Description
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Upsell additional facilities and services, when appropriate
Requirements and skills
Experience working with the public is an asset
Customer service attitude
Excellent communication and organizational skillsJob Types: Full-time, Part-time
Pay: From $16.50 per hour
Benefits:
Dental care Employee assistance program Extended health care Life insurance On-site parking
Education:
Secondary School (required)
Work Location: In person
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Job Detail
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Job IdJD2714056
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDartmouth, NS, CA, Canada
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EducationNot mentioned