Job Description

Overview

We are seeking a friendly, professional

Front Desk Agent

to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to multitask effectively in a fast-paced environment.

Schedule & Hours

The position requires the following weekly hours:

Two full workdays, with required overnight stays at the hotel Five additional days at approximately three hours per day

Duties

Greet guests and assist with check-in and check-out procedures Answer phones and respond to guests' inquiries Manage vacancies, make reservations, and assign rooms Provide outstanding guest services by addressing questions, requests, and concerns, or giving recommendations for local attractions or restaurants Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved quickly Assist with administrative tasks and correspondence as needed And perform other related tasks as assigned

Qualifications

Minimum 1-year experience in a similar position is required Strong customer service skills with the ability to remain calm and professional under pressure Computer proficiency and familiarity with hotel management software and reservation systems Ability to work well with minimal supervision Ability to manage multiple tasks and prioritize responsibilities. Physical ability to be on your feet for long hours
You must provide two work related references and have a flexible schedule.

Join our dynamic team dedicated to providing memorable guest experiences. We value professionalism, attention to detail, and a positive, service-oriented attitude.

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Casual dress On-site parking
Experience:

Guest services: 1 year (required)
Location:

Chilliwack, BC V2P 2C7 (required)
Work Location: In person